• Amy McCoppin

What to Do When Your Child Gets Sick or Injured After Hours


If your child falls under the weather or suffers an injury after hours or on the weekend, it’s easy to panic when you can’t get in to see your regular pediatrician. Fortunately, Medical City Children’s Urgent Care clinic offers top care when a physician’s office is closed, so you can receive the care your child needs as soon as it’s needed.



It’s a common problem. Your child starts to complain of an earache or an upset stomach one evening, but your regular pediatrician's office has been closed for hours—what do you do?

It can be a terrible and helpless feeling for parents, but there is an answer: Medical City Children’s Urgent Care.


In addition to extended hours, convenient locations and shorter wait times, each of the urgent care clinic locations is designed just for children, so you know your child is getting the best care possible.


Keep reading to learn exactly what to do and where to go the next time your child is suffering from an illness or injury after hours.


Although Medical City Children’s Urgent Care can help treat a number of minor illnesses and conditions, if you feel your child’s condition is critical, it is imperative that you call 911 during a medical emergency.


What Services Does Medical City Children’s Urgent Care Offer?


Before you can determine where to take your child, it’s important to know what services you may need.


Medical City Children’s Urgent Care clinics can provide you and your family with a myriad of quick on-site testing, flu shots and X-rays—serving as an extension of your pediatric home when your regular physician’s office is closed.

If your child is suffering from any of the following illnesses or injuries, Medical City Children’s Urgent Care clinic may be a great solution:

  • Ear infection

  • Skin infection

  • Sore throat

  • Allergic reaction

  • Rash

  • Cold and flu

  • Pink eye

  • Vomiting

  • Sprains

  • Potentially broken bones

  • Asthma

  • Respiratory illness

  • Stomach pain

  • Fever

  • Sinus infections

  • Dehydration

  • Cuts and lacerations

  • Services offered by Medical City Children’s Urgent Care clinics include:

  • Rapid testing for strep, flu, RSV, mono and urinalysis

  • Digital X-rays

  • Lab services (both on-site and referral)

  • IV fluids

  • Fracture care and splinting

  • Laceration repair (stitches, staples and glue)

  • Sports and camp physicals

  • Breathing treatments

  • Urine catheterization

  • Removal of foreign bodies from nose, ears and skin


When you walk into a Medical City Children’s Urgent Care facility for any of the services listed above, you can rest assured that you and your child will receive the high-quality, patient-centered care you deserve.


Location And Convenience


With four locations throughout the DFW area, there is a Medical City Children’s Urgent Care clinic near you.


Located just off Central Expressway and McDermott Drive, the Allen clinic is near main neighborhoods, including Twin Creeks, Custer Meadows, Beach Hill and Quail Run.


The Dallas Medical City Children’s Urgent Care location can be found at Northwest Hwy at NW Plaza Dr. and serves several major Dallas neighborhoods such as Preston Hollow, Lakewood, Trinity Groves, Uptown, and Bishop Arts.


Flower Mound’s Medical City Children’s Urgent Care is right in the heart of the town at Long Prairie Rd. and Cross Timbers Rd. This location serves several Flower Mound neighborhoods, including Bridlewood, Wellington, Lakeside and Wichita Creek.


The fourth Medical City Children’s Urgent Care clinic located in Plano is right off Dallas Pkwy and Parker Rd. This location serves the neighborhoods of Willow Bend, Avignon, Gleaneagles, Deerfield and Lakeside on Preston.



Same-Day Visits and Web Check-In


Unlike a regular pediatrician’s office, Medical City Children’s Urgent Care locations accept same-day visits, so you are guaranteed to receive the care your child needs when he or she needs it.


Because time is critical if your child is under the weather or has been injured, the urgent care clinics accept walk-in patients at a moment’s notice.


To minimize your time in the lobby, Medical City Children’s Urgent Care also offers a Web Check-In feature that allows you to check in for your appointment before you even arrive at the clinic.


This can be a huge benefit and can help you create a much less stressful experience, especially when you’re dealing with a sick child who is fussy and does not want to sit in the waiting room.

Extended Hours and Weekends


Each Medical City Children’s Urgent Care location is open after hours and on the weekend, so your child can receive the care he or she needs when it’s needed.


All four clinics are open from 1:00 p.m. to 9:00 p.m. Monday through Friday and 9:00 a.m. to 8:00 p.m. on Saturday and Sunday, when most pediatrician’s offices are closed.


In addition to convenient hours, each Medical City Children’s Urgent Care can provide a shorter wait time, with the average being only 30 minutes.


Specialized Care for Kids


Medical City Children’s Urgent Care clinics were designed specifically with children in mind, which is why they’re able to provide you and your family with convenient kid-friendly care.


From the moment you walk into a Medical City Children’s Urgent Care clinic, you will see the difference—from the design of the clinics to the sticker collections.


Each pediatrician on staff works full time, so you can create a long-lasting relationship and feel comfortable when you and your child visit the clinic.


Because the urgent care clinic is affiliated with Medical City Children’s Hospital, each location has access to the most up-to-date care available at the hospital, should your child need it.


This can also be beneficial if the situation requires a specialist, since the hospital’s staff is ready and available should Medical City Children’s Urgent Care need it.


The pediatricians at Medical City Children’s Urgent Care are also board certified and can provide your child with the expert care needed.


Board-Certified Pediatricians


Every Medical City Children’s Urgent Care location is staffed with permanent, full-time physicians. This allows you and your family to feel comfortable with who you see each and every time you visit a clinic.


The kid-friendly physicians who work at Medical City Children’s Urgent Care are independent practitioners who can offer a full range of primary and urgent care services.


Each qualified full-time physician on staff is residency trained in Pediatrics.


Ask a Nurse Program


In addition to the great care available at Medical City Children’s Urgent Care, Medical City’s Call a Nurse line is an additional free resource for parents who are unsure where to take their kids.


This service is offered 24 hours a day, seven days a week, even on holidays, so you can receive immediate and quality assistance regarding your child’s health.


Because every second counts when your child is sick or injured, the Ask a Nurse average answering time is less than 49 seconds.


This resource is staffed by experienced nurses who are specially trained in pediatrics. If these nurses are unable to answer your question or your child requires further medical treatment, you will have direct access to the physicians at Medical City Children’s Urgent Care Hospital.


To speak with an experienced nurse to answer your health questions, call 888-563-KIDS(5437).


Insurance Plans Accepted


Many parents are worried about taking their child to a Medical City Children’s Urgent Care clinic because they’re concerned their insurance will not be accepted.


Medical City Children’s Urgent Care accepts most major insurance plans, including:

  • Blue Cross Blue Shield TX (PPO, HMO)

  • Blue Cross Blue Advantage

  • Cigna (All Plans except Medicare)

  • Humana Choicecare Network

  • PHCS

  • Superior HealthCare & AmBetter (HIX)

  • United Healthcare

Although you may be in a hurry when bringing your ill or injured child into one of the four urgent care clinics, it is important that you remember to have your child’s insurance card with you. This will ensure the visit is covered and that you are only required to pay a co-payment, deductible and/or co-insurance expenses.


The next time your child is feeling under the weather and your pediatrician’s office is closed or unavailable, consider visiting the Medical City Children’s Urgent Care clinic nearest to you.

From foreign body removal to fracture care to laceration repairs, each Medical City Children’s Urgent Care facility is staffed with board certified physicians who are ready to serve you and your child when you need it—because convenience is key.


Perfect for newborns to children up to the age of 18, the kid-friendly urgent care clinics do not only provide quick care, they also cost a fraction of what you would spend during a typical ER visit.


With that said, if your child is suffering from a medical emergency, you need to call 911 immediately.


Visit www.medicalcityurgentcare.com to learn more about Medical City Children’s Urgent Care or to find the urgent care clinic location nearest to you.

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